Shipping policy


The Products ordered by the Customer will be delivered in metropolitan France or in the following areas:WORLD.

Deliveries are made within D + 2/D + 3 for France, D + 3 to D + 5 for the European Union in zone A (the countries being integrated within the European Union), in Zone B (countries outside the European Union) and the rest of the world, the delivery time is the most uncertain of all. This can range from a few days to several weeks, depending on the country of destination and local difficulties which may or may not delay (or even prevent) delivery to the address indicated by the Customer when ordering on the site.

6.1 Customs charges

In the event of an Order to a country other than mainland France, the Customer is the official importer of the Product (s) concerned and as such must comply with all the laws and regulations of the country in which the Products are received. Customs duties or other local taxes or import duties or State taxes may be payable. They will be the responsibility of and are the sole responsibility of the Customer. Any additional customs clearance costs will be borne by the Customer; the Seller has no control over these costs. Customs policies vary greatly from country to country, so it is the Customer's responsibility to contact the local customs department for further information if necessary.

The Site ships orders Monday through Friday. Orders placed on a Saturday, Sunday or public holiday will be processed on the next working day.

Delivery consists of the transfer to the Customer of physical possession or control of the Product. Except in special cases or unavailability of one or more Products, the Products ordered will be delivered at once.

The Seller undertakes to make its best efforts to deliver the products ordered by the Customer within the deadlines specified above.

If the Products ordered have not been delivered within 14 days after the indicative delivery date, for any reason other than force majeure or the Customer's fault, the sale may be canceled at the Customer's written request within conditions provided for in Articles L 216-2, L 216-3 and L241-4 of the Consumer Code. The sums paid by the Customer will then be returned to him at the latest within fourteen days of the date of termination of the contract, to the exclusion of any compensation or withholding.

In the event of a specific request from the Customer concerning the conditions of packaging or transport of the products ordered, duly accepted in writing by the Seller, the related costs will be the subject of a specific additional billing, on an estimate previously accepted in writing by the Customer.

The Customer is required to check the condition of the products delivered. He has 14 days from delivery to formulate complaints by email, accompanied by all the relevant supporting documents (photos in particular). After this period and failing to comply with these formalities, the Products will be deemed to comply and free from any apparent defect and no complaint can be validly accepted by the Seller.

The Seller will reimburse or replace as soon as possible and at its expense, the Products delivered for which the lack of conformity or the apparent or hidden defects have been duly proved by the Customer, under the conditions provided for in Articles L 217-4 et seq. Consumer Code and those provided for in these GTC.

The transfer of the related risks of loss and deterioration will only take place when the Customer takes physical possession of the Products. The Products therefore travel at the risk and peril of the Seller except when the Customer himself has chosen the carrier. As such, the risks are transferred when the goods are handed over to the carrier.